Virtual Assistant
Your Inbox, Calendar & Clients — Handled.
Virtual Assistant with 7 years of experience supporting real estate and service teams so you can focus on growing the business.
Cainta, Rizal, Philippines · Working remotely
About Me
Someone who makes chaos feel calm
Joy has 7 years of experience supporting real estate and utilities teams by managing client, resident, and investor communications. She's coordinated client concerns from pre-sale through title transfer and account turnover, and previously managed billing and account inquiries for a utilities provider, including complex case tracking across departments. She's based in Cainta, Rizal, Philippines and works remotely.
7+
Years Experience
2
Industries Served
100%
Remote-Ready
Services
How I support your team
Reliable day-to-day support that keeps clients answered and calendars clear.
Inbox & Calendar Management
Email triage, scheduling, meeting prep, task tracking.
Client, Resident & Investor Support
Correspondence, complaint resolution, escalation handling.
Administrative & Documentation Support
Data entry, file management, reporting, HR admin filing.
CRM & Case Management
Tracking accounts, cases, and follow-ups through to resolution.
Work Samples
Real work from real estate, HOA and admin roles
Client names and records stay confidential — these are the actual processes I owned and the deliverables they produced.
Buyer journey coordination, pre-sale to title transfer
Empire East Land Holdings — Customer Relations Assistant
Owned the client inbox for buyers moving through reservation, financing, turnover and title transfer. Tracked each account's outstanding requirements, chased documents from buyers and internal departments, and kept the buyer informed at every stage so no unit stalled at handover.
Weekly welcome and onboarding letters for new buyers
Empire East Land Holdings
Drafted and sent the weekly welcome correspondence for newly reserved units — introducing the account team, listing next steps and payment schedules, and setting expectations for turnover timelines in clear, warm language.
Resident complaint resolution with property administrators
Empire East Land Holdings
Received escalated resident and unit-owner concerns — dues disputes, unit defects, association notices and building issues — logged each case, coordinated the fix with property administrators and building staff, and followed the case through to a written resolution back to the resident.
High-bill investigations and payment corrections
BP Waterworks — Customer Service Assistant
Handled disputed and unusually high billing accounts end to end: pulled consumption history, requested meter re-reads, coordinated with technical and accounting teams, and issued corrected statements with a plain-language explanation to the account holder.
Cross-department case tracking and reporting
BP Waterworks
Ran the complaint pipeline across service, technical and accounts teams — assigning, aging and chasing open cases so nothing sat idle, and reporting the weekly open, resolved and overdue counts to supervisors.
HR admin and team care support
TESDA Virtual Assistant III — HR & Team Care OJT
Supported HR administration in the Virtual Assistant III program: maintaining employee document files, preparing onboarding paperwork, scheduling team check-ins and keeping internal records organised and retrievable.
Tools & Platforms
Software I work in every day
Experience
Where I've worked
Customer Relations Assistant
Apr 2022 – Aug 2026Empire East Land Holdings, Inc.
Managed inbox and follow-up for escalated client concerns from pre-sale through title transfer; drafted weekly welcome letters; resolved complaints in coordination with property administrators.
Customer Service Assistant
Jul 2019 – Apr 2022BP Waterworks, Inc.
Handled billing and account inquiries; coordinated and tracked complaints across departments; managed high-bill investigations and payment corrections.
Virtual Assistant III Training Program
HR & Team Care Support OJTTESDA
Why Work With Me
What it feels like to hand things off
Fast, clear communication
Discreet and professional with sensitive information
Detail-oriented follow-through
Comfortable owning a process end-to-end
Contact
Let's talk
Currently open to new Virtual Assistant opportunities — let's talk about how I can support your team.